Where we ship: LUSTRA LLC currently ships to addresses within the United States only. We do not ship internationally at this time.

Processing time: Orders are processed and shipped within [1–3] business days after payment is received. Orders placed on weekends or holidays are processed the next business day. You'll receive an email with tracking information once your order ships.

Shipping rates: [Standard shipping is a flat rate of $X.XX.] [Orders over $50 ship free.] The shipping cost is shown at checkout before you pay.

Delivery times: We ship with the United States Postal Service. Delivery typically takes [3–7] business days after your order ships. This is an estimate, and carrier delays, weather, or holidays can add time. We aren't responsible for carrier delays, but we're happy to help track your package.

Order delays: If we expect a delay in shipping your order, we'll email you with the new estimated date and give you the option to cancel for a full refund.

Address accuracy: Please double-check your shipping address at checkout. We can't redirect or reship packages sent to an incorrect address that you entered. Contact us right away at [support email] if you notice a mistake before your order ships.

Lost, damaged, or incorrect orders: If your order arrives damaged or incorrect, or if tracking shows it as delivered but you haven't received it, email us at [support email] within [14] days of the delivery date and include your order number and a photo if the package or product is damaged. We'll replace or refund your order.

Sales tax: Applicable sales tax is calculated at checkout.

Questions: Contact LUSTRA LLC at [support email]. [Business mailing address.]