Where we ship: LUSTRA LLC currently ships to addresses within the United States only. We do not ship internationally at this time.

Processing time: Orders are processed and shipped within 1–2 business days after payment is received. Orders placed on weekends or holidays are processed the next business day. You’ll receive an email with tracking information once your order ships.

Shipping rates: Enjoy free US shipping on all launch orders. Any future shipping costs will always be shown at checkout before you pay.

Delivery times: We ship with the United States Postal Service. Delivery typically takes 3–7 business days after your order ships. This is an estimate, and carrier delays, weather or holidays can add time. We aren’t responsible for carrier delays, but we’re happy to help track your package.

Order delays: If we expect a delay in shipping your order, we’ll email you with the new estimated date and give you the option to cancel for a full refund.

Address accuracy: Please double-check your shipping address at checkout. We can’t redirect or reship packages sent to an incorrect address that you entered. Contact us right away at info@boldlustra.com if you notice a mistake before your order ships.

Returns: Unopened bottles can be returned within 30 days of delivery for a full refund. For hygiene and safety reasons, opened bottles can’t be returned. To start a return, email info@boldlustra.com with your order number. Return shipping is paid by the customer. Refunds are issued to your original payment method within 5–7 business days after we receive the return.

Lost, damaged, or incorrect orders: If your order arrives damaged or incorrect, or if tracking shows it as delivered but you haven’t received it, email us at info@boldlustra.com within 14 days of the delivery date. Include your order number, and a photo if the package or product is damaged. We’ll replace or refund your order.

Sales tax: Applicable sales tax is calculated at checkout.

Questions: Contact LUSTRA LLC at info@boldlustra.com.
8735 Dunwoody Place, Suite R, Atlanta, GA 30350